VHaquarell transport damage? Claiming a watercolor is that easy!

Guidelines for transport damage for DHL Parcel and DHL Small Parcel

Dear customer,

We take great care to ensure that your order arrives safely and undamaged. Should any damage occur during transport, we will be happy to assist you. Please follow these steps so we can resolve the issue as quickly as possible:

**Immediate inspection upon receipt**
Please inspect your package for external damage immediately upon delivery. If the package or its contents are damaged, please follow the steps below.

**Procedure in case of transport damage**

1) **Document damage:**
Take photos of the damaged packaging (outside and inside) as well as the damaged contents.
Keep the damaged package including the packaging material.

2) **Complete the damage report:**
Use the enclosed damage form or download it directly from the DHL website. You can either copy the link, click the link, or use the button:

[DHL damage report]

Link: https://www.dhl.de/dam/jcr:582dc504-3ad1-43b3-b722-4060607cfc12/dhl- Schadensanzeige- 0715.pdf

To the DHL damage report

3) **Report to a DHL branch:**
Bring the ** complete package ** (including packaging and contents) as well as the completed damage form to the nearest DHL branch within the ** 7-day period **.
DHL will check the damage and give you confirmation.

4) **Notification to us:**
Send us an email to info@victoriahilbrecht.com with the ** damage photos ** and the ** DHL confirmation ** so that we can assist you with the further processing.

**Deadline for reporting damage**
Any transport damage must be reported to a DHL branch immediately, but no later than ** within 7 calendar days ** after delivery.

**Important instructions**
A late notification of damage may result in DHL rejecting liability.
The entire shipment ( including all shipment components and packaging) is required to properly assess the damage.
Without the damaged package and the original packaging, DHL cannot acknowledge the damage.
If you are unsure or have any questions, please feel free to contact us at any time!

Thank you for your understanding and your help!

Victoria Hilbrecht
Founder of VHaquarell

So that you too can soon enjoy a wonderful painting experience again – with lots of color, joy and magic on paper!